Dear seller,
Your Amazon Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Please ship any open orders to avoid further impact to your account. Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/gp/help/1791.
Why is this happening?
For your security, we need additional documentation to verify your identity and the authenticity of your supply chain.
How do I reactivate my account?
You need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, please fill out the form here https://syd1.qualtrics.com/jfe/form/SV_3WvW0sRaF8yFWl0
After your verification interview is complete, we will review the results and respond with the outcome within 3 business days.
What happens if I do not sign-up for virtual identity verification?
If you do not schedule an appointment using the form above or if your verification is not successful, your account will remain deactivated. After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.com.
We’re here to help
If you have questions about the above information or if you believe your account has been deactivated in error, please contact seller-reactivation-appeals@amazon.com.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download iOS App at (https://itunes.apple.com/na/app/amazon-seller/id794141485)
-- Download Android App at (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl)
Thank You,
Merchant Credit Team
http://Amazon.com
當(dāng)你收到這條亞馬遜郵件，那就是妥妥的二次觸發(fā)視頻驗證了；那么，注冊的時候都已經(jīng)視頻驗證過了，為什么在運營過程中再次觸發(fā)視頻驗證并且店鋪被停用了呢？
首先，亞馬遜有一次審核和二次審核之分。
亞馬遜一次審核是指注冊賬戶的時候就有審核法人身份證和營業(yè)執(zhí)照執(zhí)照等信息，一次審核也可以說是審核注冊銷售權(quán)限的。
而二次審核是亞馬遜在對你賬號資料信息真實性存在懷疑而觸發(fā)的第二次審核，現(xiàn)在一般是剛注冊好賬號通過一審剛激活賬戶后觸發(fā)，有時會在運營當(dāng)中更改賬戶信用卡/收款賬號的時候觸發(fā)，二次審核只是有一定幾率觸發(fā)不是100%一定會觸發(fā)的，二次審核主要審核賬戶資料的賬單等。
因為早些時候，亞馬遜的入駐標(biāo)準(zhǔn)還沒有那么嚴(yán)格，導(dǎo)致平臺上涌入了大批量的賣家。由于入駐平臺的賣家良莠不齊，平臺上不斷出現(xiàn)了一些詐騙賣家以及惡意跟賣破壞平臺規(guī)則的賣家。為了保證平臺的用戶體驗，近年來亞馬遜便開始加快了二次審核的步伐以控制平臺賣家的質(zhì)量。那么哪些行為可能會導(dǎo)致店鋪直接發(fā)生二次審核呢?
1.剛注冊激活的新店鋪
2.店鋪更換信用卡
3.店鋪更換收款賬號
4.店鋪更換注冊信息
以上行為是可能會導(dǎo)致店鋪發(fā)生二次審核的，當(dāng)然，另外一部分亞馬遜也會隨機(jī)選取店鋪進(jìn)行二次審核。
二次審核需要準(zhǔn)備哪些資料：
關(guān)于二審需要準(zhǔn)備的資料會比一審資質(zhì)重要的多，主要有以下幾點
1.后臺對應(yīng)的有效營業(yè)執(zhí)照
2.公司或者法人90天內(nèi)的公用事業(yè)單位出具的賬單，煤氣費/電費/水費/上網(wǎng)費等賬單
需要強(qiáng)調(diào)的是賬單中出現(xiàn)的名稱和地址要和后臺的信息相對應(yīng)，蕞好一致。不支持信用卡賬單；如果賬單主體是第三方，需要提供有效的證明文件。還有一些買家誤以為發(fā)票也是賬單的一種形式，結(jié)果提交后系統(tǒng)自動顯示不通過，所以賬單不能用發(fā)票做代替。
3.有時會還會要求已創(chuàng)建listing的賣家需要提供對應(yīng)增值稅發(fā)票和近3個月內(nèi)的采購發(fā)票這是亞馬遜為了證明你的采購渠道是否符合平臺規(guī)則。
以上資料如有的均需準(zhǔn)備好，資料越齊全，審核成功可能性越大，審核違度也會越快。
需要亞馬遜二次審核申訴模板，可以在線咨詢智贏跨境。
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