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在大多數(shù)賣(mài)家眼里，亞馬遜申訴是神秘且遙不可及的。雖然有些事情智贏君已經(jīng)磨破嘴皮了，有些賣(mài)家依然不當(dāng)回事，但是我們還是希望各位賣(mài)家學(xué)會(huì)亞馬遜申訴信怎么寫(xiě)?下面就以亞馬遜產(chǎn)品品牌侵權(quán)申訴模板為例，為各位提供蕞有效的幫助。

首先考慮亞馬遜申訴信POA的思路構(gòu)架，一般包括：

1. 你是誰(shuí)，發(fā)生了什么事情？

2. 導(dǎo)致問(wèn)題的原因？

3. 解決問(wèn)題的行動(dòng)計(jì)劃？

4. 如何避免未來(lái)投訴的措施？

5. 積極的結(jié)尾。

根據(jù)后面的經(jīng)驗(yàn)，除了以上5個(gè)部分，還需要包含，行動(dòng)計(jì)劃的一些證據(jù)、原因的一些證據(jù)。

填寫(xiě)步驟：

（1）填寫(xiě)“導(dǎo)致問(wèn)題的根本原因是什么”，告訴亞馬遜我現(xiàn)在知道我的商品哪里出現(xiàn)問(wèn)題了。

（2）“您將采取哪些措施來(lái)解決該問(wèn)題？”，比如買(mǎi)家投訴的原因是“貨不對(duì)版”，產(chǎn)品尺寸不對(duì)。那么我們就可以寫(xiě)由于自己的疏忽，listing頁(yè)面中的尺寸信息填寫(xiě)錯(cuò)誤，導(dǎo)致買(mǎi)家拿到的產(chǎn)品太小或者太大而被投訴，我們已經(jīng)修改了listing內(nèi)容，現(xiàn)在的信息已經(jīng)正確。

（3）“您將采取哪些措施來(lái)避免將來(lái)出現(xiàn)問(wèn)題？”，由于第二步已經(jīng)將問(wèn)題解決，第三步可以填寫(xiě)說(shuō)自己會(huì)加強(qiáng)公司管理，在內(nèi)容審核上會(huì)增加一道審核流程，確保不會(huì)再出現(xiàn)尺寸不對(duì)的問(wèn)題等。

亞馬遜產(chǎn)品品牌侵權(quán)申訴模板：

第一部分：對(duì)亞馬遜通知表示感謝

Dear Amazon seller support, Thank you for your concern of our account.

第二部分：表明經(jīng)過(guò)反思已經(jīng)找出了問(wèn)題的原因，表示歉意

We received a notification today that our selling privilege has been removed because we infringe intellectual property rights. We immediately check the listings.

Firstly we are very sorry about our ignorance, we are new to Amazon

selling which started business on amazon in August,we are lacking of the rules and policies when sell on your platform.

Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault.

第三部分：整改建議，懇請(qǐng)亞馬遜再給自己一次機(jī)會(huì)

We had removed the listings and promise we won’t sell it again on Amazon. Would you offer the owner’s contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other’s benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.If you can give us a chance, we will do as follows:

01、Absolutely, we will see through all the policies and rules about selling on your platform.

02、We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

03、I will check all my products sold, if the customer reflects any dissatisfaction or product problems, I will be here within 12 hours for them to solve the problem , and offer them the best shopping experience, please trust me.

04、If any selling questions, we will consult Amazon for help as soon as possible,rather than sell blindly.

以上的亞馬遜產(chǎn)品品牌侵權(quán)申訴模板僅作參考，需要正版聯(lián)系智贏跨境。