隨著Amazon的迅速發(fā)展，行業(yè)的規(guī)范也不斷得到補充，Amazon就是一個十分注重客戶體驗的平臺，當(dāng)買家不滿意第三方賣家銷售的商品或服務(wù)時，買家可以發(fā)起亞馬遜商城交易保障索賠（A-to-Z索賠），保護自己的利益。當(dāng)賣家收到起訴時如何進行申訴呢？
一旦亞馬遜A-to-Z索賠成立，會影響賣家的績效指標(biāo)中的訂單缺陷率以及訂單的分數(shù)，對賣家的負面影響還是挺大的。假如賣家成交的訂單本來就不多，就可更要小心了，可能會因為存在一兩個亞馬遜A -to-Z，帳號會有被審核、凍結(jié)，甚至被關(guān)閉的風(fēng)險。智贏君給大家分享一份亞馬遜A toZ索賠申訴模板(范文)進行參考：
Dear Buyer,
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(訂單ID), we would greatly appreciate it.
Here are the steps to withdraw your A-to-z claim in the orders section of Your Account.
To withdraw a claim for purchases made on Amazon.com
Go to Your Orders
Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request. We hope you have a pleasant day, thank you for shopping at __________(這放店鋪名). Yours sincerely, _______(店鋪名)
Customer Service Team
專業(yè)承接各種亞馬遜申訴類型：
關(guān)聯(lián)、KYC/二審、資金申訴、賬號注銷、遲發(fā)率、績效申訴、ODR、銷量激增、清除績效、賬號體檢、代注冊、賬單資料、亞馬遜保險代買、白名單、侵權(quán)、包裝法、趕跟賣、濫用變體、禁限售、操縱評論、惡意競爭、賬戶異常、泄漏賣家信息、違反定價、刷單/操縱排名、有效追蹤率等。微信：ZY18258424796
浙公網(wǎng)安備 33010302001526號 
服務(wù)時間 9:00-18:00
