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wish訂單退款-wish商戶平臺(tái)訂單在發(fā)貨后被退款該怎么辦
2021-09-14

對(duì)于在wish商戶履行訂單之前退款的訂單,商戶不會(huì)被付款。要使訂單具備付款資格,商戶必須滿足此處所述的訂單付款資格要求,同時(shí)須在訂單釋放之日起5個(gè)自然日內(nèi)完成以下操作:

wish訂單退款-wish商戶平臺(tái)訂單在發(fā)貨后被退款該怎么辦.jpg

履行已批準(zhǔn)(“未退款”)的訂單。

在 Wish 商戶平臺(tái)上,將已批準(zhǔn)的訂單標(biāo)記發(fā)貨。

為已批準(zhǔn)的訂單提供有效的物流單號(hào)。

已批準(zhǔn)的訂單是指未被退款且未發(fā)貨的訂單。如果商戶完成以上三個(gè)步驟,并滿足此處所述的其他訂單付款資格要求,即可獲得訂單付款資格。請(qǐng)記住,物流單號(hào)被視為有效的前提是在包裹運(yùn)輸過程中物流狀態(tài)自動(dòng)更新。如果物流單號(hào)顯示產(chǎn)品一直在無限期運(yùn)輸過程中,則該物流單號(hào)將被視為無效。

如果在商戶完成以上步驟之前訂單被退款,商戶將無法獲得訂單付款。確保正在履行的訂單未被退款是商戶的責(zé)任,因?yàn)槿绻雅鷾?zhǔn)的訂單被退款,Wish 會(huì)立即向商戶發(fā)送電子郵件通知。商戶不應(yīng)履行已退款的訂單,因?yàn)槿绻丝畎l(fā)生在訂單履行完成之前,商戶將無法獲得付款。

為確保您能夠獲得付款,請(qǐng)按照上述步驟盡快履行訂單。

wish商戶官網(wǎng)原文詳情:

What happens if I shipped an order but it gets refunded?

Any order that is refunded before the merchant has fulfilled it is not eligible for payment.

For an order to be eligible for payment, a merchant must meet order payment eligibility criteria outlined here, including completing the following steps within 5 calendar days of the order released date:

Fulfill the approved ("unrefunded") order.

Mark the approved order as “shipped” on the Wish Merchant Dashboard.

Provide a valid tracking ID for the approved order.

An approved order is any order that is not refunded and has not yet been shipped. If the merchant completes these three steps and meets other order payment eligibility criteria outlined here, their order will be eligible forpayment. Please keep in mind that in order for the tracking ID to be considered valid, the shipping status shouldautomatically update as the package is in transit. If the tracking ID shows the item to be in transit indefinitely, it is not considered valid.

If the order is refunded before the merchant is able to complete these steps, they will not be paid for the order. It is the merchant's responsibility to ensure that an order they are fulfilling is not refunded, as Wish sends the merchant an email notification as soon as an approved order is refunded. Merchants should not fulfill orders thathave been refunded, as they will not be paid if the refund has occurred before fulfillment is complete.

To ensure you get paid for your orders, please fulfill your order as soon as possible following the steps outlined above.

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