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什么是亞馬遜電子郵件回復(fù)模板？在跨境電商亞馬遜店鋪運(yùn)營(yíng)過(guò)程中，郵件溝通能力是運(yùn)營(yíng)者最基礎(chǔ)和必備的技能之一。在遇到賬號(hào)申訴、測(cè)評(píng)、被跟賣、售后、退貨被審核等等場(chǎng)景，都需要通過(guò)郵件溝通的方式去解決問(wèn)題。今天給大家列舉了一些情景下的郵件回復(fù)模板，一起來(lái)看看吧。

亞馬遜郵件模板：

1、亞馬遜產(chǎn)品出問(wèn)題，給客戶免費(fèi)重新發(fā)貨要好評(píng)

Dear Scott,

Sorry for the inconvenience.

We will send you a new white tracker today. You don't need to return the defective items to us because the freight is very high.

Can you give us a good feedback for our quick action and service

It's very helpful for other buyers, and it's also a great encouragement for us.

Thank you first.

Please feel free to let us know if you need any other help.

XXX

2、亞馬遜針對(duì)客戶已收貨不想要情形回復(fù)

Dear XXX,

I have noticed your request.

As the freight to return to China is very high and the goods cannot be resold, we will suffer huge losses if we return to China.

Here are two solutions. If you have any better suggestions, please let us know.

1. Whether you can try to use it, we believe it will be helpful to your life in some ways, or you can give it to friends who may need it.

2. Can we refund the amount of $+ you keep this thing?

Thank you and look forward to your reply.

We really appreciate your understanding.

XXX

3、亞馬遜產(chǎn)品缺貨取消訂單郵件

Hi，

Sorry,as this item is out of stock now,we have no choice but to cancel your this order.

We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order.

Sorry again .

If you would like us change a similar item in our store for you,please also let us know.

Thanks.

4、亞馬遜產(chǎn)品發(fā)錯(cuò)顏色請(qǐng)客戶確定是否重發(fā)

Dear xxx,

Sorry for the inconvenience brought to you and apologize for our carelessness.

It is likely our warehouse worker sent you the wrong version carelessly,we have both Chinese version and English version in stock .

Could we resend you a totally new English version to you?

You can get it in about 7-12 days,please confirm whether it’s okay for you.

Thanks and waiting for your reply.

Have a great day.

xxx

5、亞馬遜回復(fù)客戶訂單正在運(yùn)輸途中

Dear xxx,

Yes,it is shipped from China,our factory is in China,but we have sales office in US.

the tracking number is :xxxxx,you can track it here:http://www.17track.net

We tracked it for you,it already arrived in xxxxx,you can get it soon.

I also copy the latest tracking information at bottom xxx.

Your patient waiting will be greatly appreciated.

For any further assistance, feel free to contact us

Have a good day!

xxxx

以上就是一些情景下的亞馬遜郵件回復(fù)模板，有需求的可以自取再根據(jù)實(shí)際情況進(jìn)行套用。

文章源自：什么是亞馬遜電子郵件回復(fù)模板？